Delivery & Returns

Delivery options and charges 
Standard Delivery - £3.50*   
Next Day Delivery - £4.75    

*Orders over £45 qualify for FREE standard postage

Delivery Timescales

Once your order has been personalised, your order will then be sent by your selected delivery method. Please see individual listings for the product lead time.

Standard Delivery

All items should be delivered within 1-3 working days from the date of despatch. Despatch times vary depending on the items on your order, each product page details the despatch time for that item. If there is more than one item in your basket with different despatch times the longest despatch time will always apply.

Next Day Delivery 

Next Day Delivery on orders placed for before 1pm*. Orders placed on a Saturday & Sunday will be delivered on a Tuesday. Orders placed before 1pm on Friday will be delivered on a Saturday

* Exceptions apply; please refer to each product page to find out if that item allows next day delivery. Ceramic and printed glass items do not qualify for Next Day Delivery due to the personalisation process, please refer to product pages for full details of items where next day delivery does not apply.

Postage Areas

Standard Delivery – UK & Northern Ireland, Scottish Highlands, Shetland Islands, Guernsey, Jersey Isles of Scilly and Isle of Man – Monday – Friday excl Bank Holidays
Next Day Delivery – 24 Hours – Mainland UK – Monday – Friday excl Bank Holiday
Next Day Delivery – 48 Hours – Northern Ireland, Non-mainland UK Addresses and Northern Scotland – Monday – Friday excl Bank Holiday

Please note:

- All delivery timescales are subject to availability
- If you select the standard delivery option your order may arrive on or before the date shown at checkout
- A signature will be required for certain delivery services and certain times
- Working day refers to any day Monday to Saturday and excludes Sunday and bank holidays

What time of day will my order be delivered?

If you have selected Standard, Next Day or Courier delivery then your parcel will be delivered between 8am – 6pm. 

Unfortunately we cannot provide a specific time of day for your delivery.

Do you deliver outside of the UK?

Unfortunately Boots Personalised gifts do not currently ship to international addresses.

Will I know when my order has been despatched?

Of course! We like to make sure you are constantly kept up to date, once your order has been despatched from us you will receive an email and your order status will be updated within your My Account page.

My Parcel has been returned to you, what can I do?

If your parcel has not been delivered once we receive the parcel back we will contact you to arrange redelivery of your order. Unfortunately we are not able to refund any orders we have returned to us due to the nature of the products. 

Can I send my order to more than one address? 

If you would like your order shipping to more than one address you will need to check out separately for each delivery address. 

Can I track my order?

If you have selected Next Day your order you will be able to track your order via the Order History in your My Account history in most instances.  Once your item has been despatched your tracking number will appear alongside your order. You are not able to track orders for Standard Delivery and Saturday Delivery.

Where is my order?

We advise you to check your order confirmation email for the delivery by date. We will send another email once we have dispatched your order. If you can’t access your email or you have not received any, then you can check in the ‘My Account’ section of the website to see the status of your order.

Our returns policy

Unfortunately due to the nature of the products we are unable to accept requests for refunds or replacements due to personalisation error. We ask that you double check your entered personalisation before you complete your order through the checkout.

We are committed to providing the highest quality goods and to ensure you are happy with the gifts you receive. If for any reason you are dissatisfied with your received order then please contact us.

In the occasion of a fault we may be able to offer a discount, replacement or full refund. In order to understand the issue fully we may ask for the item to be returned to us before we process your replacement. If we do need the order returning, we will provide you with return instructions.

Postage charges on the original order will be refunded if the return is necessary due to our error.

Any Advantage Card points earned against any item(s) you return for a refund will be removed in accordance with the Advantage Card terms and conditions.

This does not affect your statutory rights.

Common Questions about Returns and Refunds

Can I cancel an order I've placed but haven't received?

Unfortunately, we cannot cancel or adjust any mail or online orders. If you believe that you've placed an order in error, please contact Customer Service on 0345 609 0055.

How soon will my refund or replacement be processed?

Refunds or replacement will be processed within 14 days of receiving the confirmation email.

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